Customer Support
We're here to help you every step of the way
At Embassy Pro Books, we pride ourselves on providing exceptional customer service. Our knowledgeable support team is available to help with everything from file preparation to order tracking. Whether you're a first-time customer or a long-time studio partner, we're here to make your experience smooth and successful.
Contact Customer Support
Phone: 1-416-288-8666
Email: support@embassyprobooks.com
Hours: Monday - Friday, 8:30 am - 5:00 pm EST
Quick Help Topics
Getting Started
- Create a free account to access templates and pricing
- Download our free InDesign templates for your book size
- Prepare your files using our file preparation guidelines
- Upload your files through our secure upload portal
File Preparation
- Use our templates for correct dimensions and bleed settings
- Convert images to 300 DPI at final print size
- Convert all text to outlines or embed fonts in your PDF
- Use CMYK color mode for best color accuracy
- Export as PDF/X-1a for best results
Order Status
To check the status of your order, log into your account or contact our customer support team with your order number. We'll provide you with the current status and estimated delivery date.
Changes to Your Order
Need to make changes to your order? Contact us as soon as possible. Once your order has been sent to press, changes may not be possible. We'll do our best to accommodate your request.
Returns & Reprints
If you receive books that are damaged or have printing errors, please contact us within 14 days of delivery. We'll arrange to have the books returned and reprinted at no cost to you. For quality concerns, please contact our customer service team.
Common Support Questions
Log into your account and use our secure upload tool to upload your files. You can upload individual files or a zip archive of your entire project. Our system supports files up to 2GB. For larger files, please contact support for alternative upload options.
Yes! Every order includes a free digital PDF proof. Hard copy proofs are also available for an additional fee. We don't print anything until you've approved the proof, so you can be confident in the final result.
Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can use this to track your package through the carrier's website. If you have any issues with delivery, please contact us.
We package every order carefully to prevent damage during shipping. However, if your books arrive damaged, please contact us within 14 days. We'll arrange for a return and reprint at no cost to you.
Still need help?
Our customer support team is here to help. Give us a call at 1-416-288-8666 or send us an email. We typically respond to email inquiries within 2-4 business hours during our regular business hours.
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